Order
Product
Shipping
Privacy

Order

How can I send in my photo?
Ordering a acrylic glass photo is very simple. From the Home page, click on the “Browse” button. A dialogue menu will appear where you can simply select your image and transfer it to us. Now you can specify the size and the options for the product you wish to order.

What are the format requirements for my image file?
File Format
Your file can have the following data formats: JPEG, JPG, TIFF, TIF, BMP, GIF. These data formats are automatically recognised and accepted by our servers.

Resolution
The minimal resolution is 72 dpi. Generally, we recommend a resolution of 120dpi for your acrylic glass photo. The larger your desired acrylic glass size, the higher the resolution of your original should be. For the minimum resolution for each size, see the "Prices" page.

Please note that since file sizes of 5 MB and above involve unnecessarily long loading times, uploading overly large original images is discouraged. The maximum file size that our server can accept is 40 MB.

Colour Mode
To achieve a perfect printing result, ideally, your file should be created in RGB colour mode. Our printing software expects the RGB mode as the original format. So, for example, files created in CMYK mode can produce a matt effect in printing. To avoid colour variations and lack of brilliance of the colours, always use the RGB mode for your print files. Photos with S-RGB or Adobe RGB profiles are also acceptable.
 
Why are only certain sizes displayed after I upload my original?
After you upload your photo to our server, our system checks which sizes suit your photo. The determining factor here is the resolution of your photo and the transmitted aspect ratio. We conduct this test in order to guarantee a high quality result. To select a larger size, you must upload a file with a larger resolution.

Why do I get an “Invalid file format” message when uploading?
Your file for uploading should be in one of the following file formats: JPEG, JPG, TIFF, TIF, BMP, GIF. Please check the file type of your photo and if necessary convert it to the correct file format using an image editing program.

Why does uploading my photo take so long?
The duration of the upload depends essentially on two factors. Both the file size and your internet connection affect the duration of the upload process considerably. Files larger than 5 MB unnecessarily delay loading times. If your files are larger, you can convert them using a standard image editing programs.

Product

What printing technology and materials do we use for your acrylic glass photo?
Printing Technology & Colours
The preparation of your acrylic glass photos is carried out using the latest printing technology: flat-bed printing. During this process, special light-resistant inks are applied in several layers directly and homogeneously to the acrylic glass and then hardened using UV light. In contrast to the acrylic glass photo production methods used by other providers that only print the photos on paper and then glue them to the glass panel (lamination), we print your photo directly onto the glass. The advantage is obvious: the paper can’t lift off the glass or peel off due to humidity. Our acrylic glass photos are therefore also suitable for outdoor use or for moist indoor atmospheres.

Please note that due to technical reasons up to 5mm from the edges of your motif will not be printed. Therefore no important areas of your original should be located at the outer edge (e.g. text, heads, etc.).
 
Acrylic-Glass
Your photos on acrylic glass are exclusively printed on high quality acrylic glass, a material that is also known under the brand name Plexiglas®. Acrylic glass is more lightweight and durable than regular glass and is therefore particularly well suited for use in residential and work areas. - All the acrylic glass panels used in the production of our acrylic glass photos are thoroughly tested prior to printing, guaranteeing perfect optical properties so that you can be sure of a crystal-clear, durable photo product.

Mounting / suspension
We offer the appropriate mounting kits for all available sizes which can be easily selected during the ordering process.

Ghost
Invisible fixing with mounting aid. Mounting: Click system - Material: Polycarbonate, nickel-plated brass. Distance from wall 20mm. Panel thickness: no limit.

Couple 
Adhesive mounting, hidden, no hole drilling necessary. Mounting: adhesive-hanging system, invisible. Material: Kömacel white. Wall distance: 10 mm. Panel thickness: no limit

Steel20
Stainless steel connection system with integrated locking mechanism, visible. Mounting: plug-in system with lock, tamper-proof. Material: stainless steel AISI304. Wall distance: 20 mm. Panel thickness: 2 mm - 11 mm. Including holes.
 
Shipping

What are the shipping costs?
The shipping costs depend on the size and the recipient country. You can find a clear list of Shipping Costs here.

How long are the processing and delivery times?
The delivery times depend on the selected method of payment and shipping, and on the country.
If you pay in advance or by PayPal, your order will be completed only after payment is received.
 
We ship by default with United Parcel Service UPS. The delivery time is usually 1-2 working days within Germany, EU-wide 2-3 business days.

Can I specify a different shipping address than the invoice address?
Of course, this is especially suitable if you want to give the acrylic glass photo as a gift.

What do I need to do in case of shipping damage?
Please be sure to check your delivery for possible damage as soon as it arrives. If your acrylic glass photo has been damaged, you should show this immediately to the delivery driver and let us know by e-mail. Please document the damage with a digital camera and hold on to the damaged picture and the complete packaging in order to prove transport damage if necessary. The damage will be compensated in any case, because each shipment is insured by the respective service providers. Please do not return the damaged acrylic glass photo - unless we request you to do so.

With which service provider will my order be shipped?
We ship by default with United Parcel Service UPS. The delivery time is usually 1-2 working days within Germany, EU-wide 2-3 business days.

How will my acrylic glass photo be packed for transport?
To avoid damage and wear and tear during transport your acrylic glass photo is completely wrapped in bubble wrap and packed in boxes specially prepared for each size.

Can I specify a parcel station as a delivery address?
No, we can not deliver to parcel stations, because of the packet sizes.

Payment

Do the prices quoted include VAT?
Yes, all prices quoted by us include 19% VAT.

Which payment methods are available?
Payment in advance
By default we ship your order after receipt of payment. This means the faster you make the payment, the sooner we can start production. Please note that, depending on the bank, it may take a few days before the money is credited to our account. If you require your acrylic glass photo fast, this payment method is unsuitable.

Invoice
For a small charge we will deliver your acrylic glass photo as payment per invoice. This is particularly suitable when you need your acrylic glass photo quickly. We can then start production immediately on receipt of your image file. You will receive your invoice as an attachment in your shipping confirmation e-mail. The invoice amount is then to be paid within 8 days of receipt of the acrylic glass photo.
 
Paypal
A payment by Paypal is of course also possible. Our Paypal account is paypal@leinwandfoto-discount.de.

Where can I transfer the invoice amount?
Here are our bank details. Please be sure to include your order number / invoice number, since otherwise we will not be able to match your payment.

Account holder:        Individual Media Ware
Account number:        5179999
Bank:        Deutsche Bank
Bank sorting code:            10070024
Reference:    order number / invoice number

For bank transfers from abroad:
IBAN:    DE98100700240517999900
BIC :    DEUTDEDBBER

In general, bank transfers from abroad are subject to fees. Since these charges are borne by the customer, please inform yourself beforehand via your bank and take this into account when you specify the payment amount.

How will I receive the invoice for my order?
We will send you a confirmation / invoice email with all the necessary data shortly after receipt of the order.

Privacy

How will my personal data be stored?
We store your personal data exclusively for purposes of purchase processing and communication. We retain your image files for 1 year in our archives to assist you to re-order. Of course, we never give your address or picture data to third parties.

Who sees my pictures?
The handling of your order is mostly automatic. Our employees place great emphasis on discretion at every stage of the process. In addition, we of course ensure that no unauthorised persons come into contact with your images.

What becomes of my data?
All image files are deleted after one year from date of shipment.